REFUND POLICY Version US-1.0 · effective 01.10.2026 Every song is made just for you from your story, so it cannot be resold or “returned” like a physical product. Here is what we do when something is not right: 1. If the song was not delivered If your song cannot be made for technical reasons, you get a full refund. 2. If we made a mistake A wrong name, a detail from your story we got wrong, or a technical problem with the file (it does not play, it is cut short) — write to us and we fix it or make the song again for free. 3. Anything else If you are unhappy for another reason, write to us within 14 days of your order. We look at every request individually; often a free new version solves it, and where it does not we may refund all or part of the price. 4. How to ask Email yoursonggift@spivanka.info with your order number and what went wrong. We answer within 24 hours on business days. 5. How refunds are paid Refunds are technically made by a third-party payment provider acting as Merchant of Record that took the payment, to the same payment method. You send the request to us and we see it through to the end. Please contact us before opening a dispute with your bank — it is usually faster.